No one wants to lose a customer, so they should start offering you plans. Once you reach the retention department representative, explain to them in a friendly tone that you favor the Comcast service, but it has got too expensive for you, so you’re considering turning to some of the competitors. You will get to the retention department directly.Select the “Disconnect Service” option from the automated menu.Wait until the rep transfers you to the retention department.Say that you want to cancel your service.Call a regular customer service representative.There are two ways to reach Comcast’s retention department: The tricky part here is that there's no phone number for the retention department- the only way to reach them is via customer service.īefore you make the call, investigate the alternatives and their price ranges and plans, so you can use it as your leverage in negotiating. Regular customer service reps won't negotiate with you, as they aren't incentivized to do so. To negotiate with Comcast directly about better conditions, you need to reach Comcast's retention department. Here are some ideas on how to make paying your Comcast bills more bearable:
In some cases, the bill will be higher due to a mistake, while in others, you’ll need to negotiate the price with a customer service rep. If you find your Comcast bills too expensive to handle, there are several methods you can try in order to lower the price. Now you realize you don’t pay for the cost of Internet and cable TV only, but that there are many additional charges included in your monthly bill. All those taxes will add $7,60 to your monthly bill. There’s a bill for four different taxes, including “Franchise Fee”. For “Broadcast TV Fee” and “Regional Sports Fee” services, you have to dish out just shy of $15 monthly. You’ll have to pay $10 for “DVR Service”, located in “Additional Products, Services, and Equipment”.That’s a rental fee for the Comcast Xfinity DVR box. For example, under “Additional TV Services,” there’s an “HD technology fee,” which will cost you $9,95 monthly. There, you will find some additional info about your charges. If you want to discover what exactly you’re paying Comcast for, start with the second page of your invoice. This display makes it impossible to single out the reasons your bills are too high. All services are bundled together, and there are three additional service charges added, plus taxes and fees. The first look at your Comcast bill will probably leave you confused. In the following 48 hours, you should get an email with the extension request letter. Have a short back and forth with our chat bot.Scroll down the main page until you find an option called “Corona Relief”.All you have to do is to follow these instructions: DoNotPay can help you postpone or even waive your late payments. It’s not convenient having to pay increased bills every month, especially during the current Coronavirus outbreak. DoNotPay will help you with your inflated Comcast bills The predictions aren’t bright, forecasting about 3,6% of the total increase in prices, which will cost the Comcast customers almost ten dollars per month more. The average Comcast bill will continue to grow due to the higher fees required for programmers. If you’re a Comcast services user, you’ve probably noticed there’s a definite rise in the bill prices. All rights reserved.Help With Bills How to Lower Your Comcast Bills Your Comcast bill is too high? DoNotPay will help you fix that!Īround 2020, the American cable TV market was in a rapid decline, which reflected on service costs. Refills for Prepaid service and refill cards and codes are not refundable, returnable, redeemable or exchangeable for cash. Returns and refund information for Prepaid Modem Kits purchased from Comcast is available at /return. Modem Kits purchased from participating retailers are subject to the return and/or refund policy of that retailer. Xfinity 30-day money-back guarantee does not apply to Xfinity Prepaid Internet service or Prepaid Modem Kits. Subject to Agreement for Xfinity Prepaid service ( /customer-agreement). REFURBISHED WIFI MODEM INCLUDED WITH KIT. Requires purchase of Xfinity Prepaid Modem Kit for an additional cost.
For factors affecting speed visit /networkmanagement.
Actual speeds vary and are not guaranteed. Limited to download speeds up to 50 Mbps and upload speeds up to 10 Mbps. Limited to Xfinity Prepaid Internet residential customers 18 years of age or older.
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